Frequently Asked Questions

How do I set up an account with Cuddledown Wholesale?

• It's easy! Please Click Here to register for an account. You will need a Tax ID # or a resale certificate depending on your customer type. Once this information is provided, along with all of your contact information, your submission and account will be reviewed.

Does Cuddledown Wholesale sell directly to consumers?

• No – Cuddledown Wholesale sells only to other businesses. The Cuddledown® brand is sold directly to consumers in our Cuddledown Retail Store, by Cuddledown.com, and select retailers nationwide.

Does Cuddledown Wholesale require MAP pricing?

• Yes – It is required that you follow MAP pricing to maintain the integrity of the Cuddledown brand.

What forms of payments do you accept?

• We accept Visa, Mastercard, Discover and American Express. Customers may also apply for Net 30 terms; you will need to complete a credit application and submit it wholesale@cuddledown.com. The credit application process takes 7-10 business days.

Do you offer customization or private labeling?

• We are open to customization – reach out and we can have a conversation. While we do not private label, we are open to co-branding.

What is your return policy?

• For your convenience, our return policy can be found here: Return Policy

Does Cuddledown Wholesale ship internationally?

• No – Cuddledown Wholesale sells and ships domestically in the United States only.

ORDER FAQs

What is the minimum order quantity for a wholesale purchase?

• There are no minimum orders, allowing you to buy exactly what you need at the quantities you need.

How can I change my order once it has been placed?

• Reach out to wholesale@cuddledown.com – if your order has not shipped our team can modify it.

What happens if an item in my order is on backorder? Can I request a substitution?

• You can contact our team and request a substitution with a different product, or we will be happy to keep your item on order and ship it as soon as it is in stock.

When will I receive my order?

• Cuddledown Wholesale normally ships orders within 6-12 business days. Our manufactured goods such as pillows, comforters, and featherbeds are made to order, and may require an additional 2-3 business days to ship.

SHIPPING FAQs

What is your standard shipping policy?

• We ship through FedEx for smaller shipments; for larger, we use LTL and freight.

Where are your warehouses located?

• We have a warehouse in Yarmouth, Maine, and in Littleton, Massachusetts.

I have a retail store, does Cuddledown Wholesale drop ship to customers?

• Absolutely – Whether your retail floor space is limited or you want to minimize on-hand stock, we can drop ship Cuddledown products directly to your customers

Does Cuddledown Wholesale ship to residential addresses?

• Yes – Cuddledown ships to both residential and commercial addresses.

How much will my freight cost?

• As a part of a larger corporation our freight rates are very competitive; the cost is calculated at the time of shipment.

PRODUCT FAQs

How does Cuddledown ensure the quality of their products?

• All of Cuddledown’s manufactured products and most of our fine linens are tested for harmful substances and certified to meet the strict global safety criteria of the OEKO-TEX® STANDARD 100.
• 99% of our down is certified to the Responsible Down Standard, the exception being eiderdown. The Responsible Down Standard describes and independently certifies animal welfare practices in down and feather production and tracks the certified down and feathers from farm to final product. To learn more about the RDS, please visit: https://textileexchange.org/standards/responsible-down

What is thread count?

• Simply put, thread count is the number of threads in a square inch of fabric. Higher thread count means a tighter weave, and doesn't necessarily equate to higher quality. Other factors, such as the thread weight and manufacturing technique should also be considered when selecting bedding. For more information, check out our Bedding Guide.

Could you provide me with a product catalog or look book?

• Yes – you can access our online Hospitality Look Book here. Reach out to our team to receive a copy of Cuddledown’s catalog.

Can I receive a sample before placing a bulk order? Does Cuddledown offer free product swatches?

• We offer free swatches, and can also send samples in some cases. Reach out to our team here.

Does Cuddledown offer eco-friendly or sustainable bedding options?

• Yes – we offer a number of organic bedding options, woven using sustainably grown 100% organic cotton. We continuously work on expanding this category.

Are Cuddledown comforters constructed with baffle boxes or are they sewn through?

• Fabric baffles are sewn in our Oversized Queen and Oversized King sizes. These fabric baffles keep the top and bottom fabrics from touching. All other comforters have sewn-through box stitching for evenly distributed fill.

What is the difference between a comforter/duvet cover and a Coverlet?

• A comforter cover (also known as a duvet cover) is a protective and decorative cover designed to encase a comforter/duvet. A coverlet is a stylish top layer to complete a bed.

How do your comforter/duvet covers close?

• Our comforter covers have a hidden button closure as well as interior corner ties. To keep the comforter and duvet cover secure, simply tie the corner ties to the fabric loops that are sewn onto each comforter.

How is the down alternative fill different from down in terms of feel and breathability?

• Our down alternative fill is manufactured to have the look and feel of lofty down, with fibers that cluster like 500 Fill Power Down. Down alternative fill pillows tend to provide more support and stability than down fill pillows, which are softer. For more information, please view our Bedding Glossary of Terms.

I still have questions, is there someone at Cuddledown that I can speak with directly?

• For any further questions you may have, please contact Cuddledown by clicking the chat button on the bottom right-hand of the screen to connect with customer service or email us at wholesale@cuddledown.com.